Due to the nature of our products, we do not accept returns or exchanges.

We will ONLY gladly accept returns or exchanges if any misleading information about the purchased item was published on our site.

Please, read all information carefully BEFORE purchasing.

If you still have doubts, please contact us. We will be happy to help!

If after purchasing, you have any problem with your order, contact us within 7 days of purchase and we will work out a solution that will make you happy.

NO REFUNDS on Custom Orders or Custom Companion Animals’ Portraits.

Sale Items are FINAL SALE and can not be returned.

In case of a return, the customer will be responsible for the postage fee and the item MUST be returned in the original condition and packaging with all tags attached, if applicable.

You will mail your return to:

MY PRETTY BABI | ATT: RETURNS

716 Cole Ave. Apt. 4

Los Angeles Ca 90038United States

The RETURN PROCESS will take 7 days after the item is received.

The customer will receive an email when the return is processed.

Returns might take 1-2 business days to appear in your credit card statement.

Any questions or concerns, please contact us at Hello@myprettybabi.com