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FAQs

Since you asked

My Pretty Babi List of Frequently Asked Questions

What is the return policy?

What are the shipping options?
  • We ship USPS First Class Mail, Priority Mail, UPS and DHL. You will be able to choose your shipping method on checkout.

Do you ship internationally?

  • Yes, the shipping will be calculated at checkout depending on the destination country. 
  • I do offer you the option to contact me so I can ship through PayPal which in many cases offer a cheaper international rate.
  • For more information on shipping, visit my Shipping Policy page.

When I receive my order?

  • A tracking number will be send to you on the time of shipping.
  • Depending on your chosen shipping method and destination, delivery should be between 1 to 15 days.
  • Mail Carriers encounter delays on Holiday Season and where natural disasters occur.

What to do if I never received my order?

  • The first step is file a Missing Mail form with your mail carrier. 
  • In the case that the carrier is unable to locate you package, please contact me with a copy of the outcome of the investigation and we can work out a solution. 

What do I do if I receive a defective order?

  • Please refer to our Return Policy 
  • Please, be aware that any damage occurred during transit is not My Pretty Babi's responsability.

How do I make changes to an order I've already placed?

  • I can make changes to an order for you before it has shipped. Once the other shipped, I can no longer make any changes to it.

Where are you located? Do you offer local pick up?

  • I'm located in Los Angeles, CA 
  • I do not offer local pick up at the moment.

Where do the materials come from?

  • I have many suppliers located in the USA and overseas. My suppliers are small businesses also because I like to support them. 
  • Package materials are reused or made of recycled paper. 

What about custom order?

  • Custom orders are welcome. There are no refund for any custom order due to the nature of it.
  • Holiday Season is always busy for me and I tend to close commissions' spots around November. Although, you are still able to buy Pet Portraits on the Embroidery Pet Portraits page, I can't guarantee it will be embroidered by/for Christmas.

Have any other question that isn't answered here?

Just send me an email and I'll be happy to answer it. Please, remember I'm only one person and I do my best to answer ASAP.

Cheers,

Francis